{
    "format": "phrasevault-export",
    "version": 1,
    "app_version": "web-demo",
    "exported_at": "2026-03-08T00:00:00.000Z",
    "phrases": [
        {
            "phrase": "ship",
            "expanded_text": "Hi {{input:Customer Name}},\n\nThank you for your patience. Your order #{{input:Order Number}} has experienced a shipping delay due to {{select:Reason=high demand,carrier delays,weather conditions,a warehouse backlog}}. The new estimated delivery date is {{input:New ETA}}.\n\nYou can track your package here: {{input:Tracking URL}}\n\nWe apologize for the inconvenience and appreciate your understanding.",
            "type": "text",
            "short_id": "ecom001"
        },
        {
            "phrase": "rma",
            "expanded_text": "Hi {{input:Customer Name}},\n\nYour {{select:Request=return,exchange}} request for order #{{input:Order Number}} has been approved. Your RMA number is {{input:RMA Number}}.\n\nPlease follow these steps:\n1. Pack the item in its original packaging if possible.\n2. Include the RMA number on the outside of the box.\n3. Ship to: {{input:Return Address}}\n4. Use the prepaid return label attached to this message.\n\nOnce we receive and inspect the item, we will process your {{select:Resolution=refund within 5-7 business days,exchange and ship the replacement item}}.",
            "type": "text",
            "short_id": "ecom002"
        },
        {
            "phrase": "restock",
            "expanded_text": "Great news! The {{input:Product Name}} you were interested in is back in stock.\n\nGrab yours before it sells out again: {{input:Product URL}}\n\nIf you have any questions about this product, feel free to reach out.\n\nBest regards,\n{{input:Your Name}}",
            "type": "text",
            "short_id": "ecom003"
        },
        {
            "phrase": "review",
            "expanded_text": "Thank you so much for your {{select:Rating=5-star,4-star}} review of the {{input:Product Name}}, {{input:Customer Name}}! We're glad to hear {{input:specific positive detail}}. Your feedback helps other shoppers and means a lot to our team. We hope to see you again soon!",
            "type": "text",
            "short_id": "ecom004"
        },
        {
            "phrase": "track",
            "expanded_text": "Hi {{input:Customer Name}},\n\nGreat news -- your order #{{input:Order Number}} has shipped!\n\nCarrier: {{select:Carrier=USPS,UPS,FedEx,DHL}}\nTracking number: {{input:Tracking Number}}\nEstimated delivery: {{input:ETA}}\n\nPlease allow 24-48 hours for tracking information to update. If you have any questions, we're here to help.",
            "type": "text",
            "short_id": "ecom005"
        }
    ]
}